Support

If you have a technical problem and wish to get in touch with our support staff, you can either call us on (03) 9894 0055 or email us using the form below.  Please include as much  information about your problem as possible and if necessary fax any relevant screen prints to (03) 9894 0039.

Please read the following instructions and send the requested information with your problem report:

  • When the product abends during normal operation, please re-run it with "//SYSABEND DD SYSOUT=*", and with MSGLEVEL=(1,1) on the job card.
  • Pre-allocate a disk dataset called "out" with a about 100 cyls of space, with a record length of 133 and BLKSIZE of 0.
  • In SDSF, place an "s" (not a ?) next to the job and hit enter.
  • On the command line type:
    • PRINT ODSN OUT (and hit enter)
    • PRINT (and hit enter)
    • PRINT CLOSE (and hit enter) E)
  • FTP the "out" file to your email machine, converting the EBCDIC, file to ASCII in the process.
    		•
  • ZIP up the ASCII file, and attach to an email and send it to support@ccasoftware.com.au (this will frequently be a large attachment, in the neighbourhood of 10 MB)
    		•

    Please provide the following contact information:

    Name
    Title
    Organization
    Contact Phone
    E-mail
    URL

    Please provide the following product information:

    Product name
    Version number
    Operating system
    CPU Id(s)

    Tell us about your problem, giving as much information as you can:

    Tell us the urgency of your problem: Urgent   Important   Not urgent 

    Number of people affected: 100 +  50-100  25-50   10- 25  >10

     

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